Employees that complain that certain processes for rewards, better jobs, or better hours and work environments are unjust, rigged, or politically motivated are probably stating the truth. Complaints or employee dissatisfaction are often not taken seriously but rather seen as just an expression of discontent from employees who have a sense of overentitlement. However, employee complaints that reoccur from survey to survey are revealing a system problem, such as misuse of power or bullying by management. Biased and discriminatory managerial decision-making is an abuse of power, and it can be subtle and found in the form of micromanagement to explosive coercion and intimidation. Structure the organizational culture differently by removing these barriers, clarifying roles, improving job descriptions, and by holding those in authority accountable for their actions and reactions regarding fairness.
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