Organizations that have toxic cultures struggle with sharing communication and knowledge. Victims and bystanders from the bully triad work defensively to protect their work from the information and knowledge sequestering activity of the bully. The bully seeks to be the gatekeeper of all relevant organizational information so that when dilemmas develop, they can reap the rewards of their ill-gotten gains. In a recent study of 400 companies, the cost of poor communication was estimated to be over $62 million per year. For risk management and to avoid the cost of poor communication it is critical to add bully prevention and management to the organization's observable and measurable competencies.
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