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Dr. Debra Stewart, Bully Management and Prevention Specialist
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Communication is said to be 93% nonverbal. When we use social media to broadcast our ideas and opinions, it can be challenging to convey the message with clarity because 93% of that communication is often missing. In today's business world, we are becoming more virtual with less face-to-face interaction and social exchange, which may make our messages seem more hostile than initially intended. For example, when tempers clash in a boardroom or director's meeting, and opposing opinions escalate, there are still signals embedded in nonverbal cues that indicate some form of collaboration, negotiation, and closure to the dilemma. On social media, quick messages are only part of the communication, and they become more obscure when interpreted cross-culturally, across industries, or on the left-right political spectrum.
Dr. Stewart
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