Bystanders constitute the largest share of the workplace quagmire, especially in the absolute destruction and rantings of toxic groups during political stand-offs. Bystanders see the injustice when employees engage in harmful behavior, and they often begin to mistrust the workplace culture, their peers, and the fundamental purpose of the organization. After all, bullying is sometimes rewarded, or those employees may be promoted or ignored, left to operate under the status quo. A reward process based on toxic behaviors to meet workplace quotas creates a misguided blueprint for otherwise servant leaders to follow as they climb a rather explosive career ladder. It is important to realize that bystanders are the voice of the organization and will reveal the organization's actual level of being a best employer and its wellness to the industry and to potential employees, vendors, and customers.
It is a false assumption that inappropriate employee behaviors will disappear when the conflict between employees or departments is resolved. Like other members of the bully triad, bystanders can switch roles and become victims and, in worst-case scenarios, become bullies themselves. Without educational and developmental intervention, these adaptive behaviors may continue, and organizational memories will continue to be tainted with feelings of insecurity and shame. -Dr. Stewart
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